Politique de remboursement

Return & Refund Policy

Thank you for shopping at Ceremise! We want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we are here to help. Please read our Return & Refund Policy below.

1. 14-Day Free Returns

  • Return Window: You have 14 calendar days from the date you receive your item to request a return.

  • Prepaid Return Shipping: We cover all return shipping costs. Ceremise will provide you with a pre-paid return shipping label once your return request is approved.

  • Condition of Items: To be eligible for a standard return, items must be unused, unworn, in their original condition, and in the original packaging with all tags attached.

2. Damaged or Defective Items (Replacement or Refund)

If your order arrives damaged, broken, or defective:

  • Please notify us within 7 days of delivery by emailing support@ceremise.com.

  • Include your order number, a brief description of the issue, and clear photo/video evidence of the damaged product and outer packaging.

  • Your Options: Once verified, you can choose between:

    1. A full refund back to your original payment method, OR

    2. A free replacement shipped to you immediately at no extra cost.

3. Lost Packages

If your tracking information shows that your package is lost in transit or if it has exceeded the maximum delivery window without a delivery update:

  • Please contact our customer support team immediately.

  • Your Options: We will investigate with the courier. Once confirmed lost, we will offer you:

    1. A full refund of your order, OR

    2. A free re-shipment of your entire order with priority dispatch.

4. How to Initiate a Return or Claim

To start a return, replacement, or lost package claim, please follow these simple steps:

  1. Send an email to order@ceremise.com with your Order Number and the subject line "Return Request / Damaged Item / Lost Package".

  2. State your reason for the return/claim and specify whether you prefer a Refund or a Replacement/Exchange.

  3. Our customer service team will review your request within 24–48 hours and provide you with a pre-paid return label or process your replacement/refund accordingly.

Note: Please do not send returns back to the address on your package without contacting us first, as return items must be routed through our official return process.

5. Refund Processing

  • Once your returned item is received and inspected, we will send you an email notification confirming receipt.

  • Approved refunds will be processed automatically to your original payment method within 3–7 business days(depending on your bank or credit card issuer).

6. Contact Us

If you have any questions regarding returns, refunds, or exchanges, please contact our support team: