Shipping policy

Shipping Policy

Welcome to Ceremise! We are dedicated to delivering your orders quickly, safely, and transparently across the globe. Please read our Shipping Policy below to learn more about our processing times, estimated delivery windows, shipping rates, and customs duties handling.

1. Order Processing Time

  • All orders are processed, packed, and dispatched within 48 hours (1–2 business days) after payment confirmation.

  • Orders placed on weekends or official public holidays will be processed on the following business day.

  • Once your package has been shipped, an automated confirmation email with tracking details will be sent to your inbox.

2. Shipping Rates & Delivery Timeframes

We ship to most countries worldwide. Below are our estimated shipping times and rate structures by destination:

Destination / Region Estimated Delivery Time Shipping Cost
United States 11 – 15 business days

FREE on orders over $75.00


Flat rate applies to orders under $75
United Kingdom 11 – 15 business days

FREE on orders over $75.00


Flat rate applies to orders under $75
Europe 11 – 15 business days

FREE on orders over $75.00


Flat rate applies to orders under $75
Middle East 11 – 13 business days

FREE on orders over $75.00


Flat rate applies to orders under $75
Rest of the World 12 – 18 business days

FREE on orders over $75.00


Flat rate applies to orders under $75

Note: The exact shipping fee for orders under $75.00 will be calculated and displayed automatically at checkout.

3. Customs, Duties & Taxes (Pre-Paid by Ceremise)

  • No Extra Charges Upon Delivery: We operate on a Delivered Duty Paid (DDP) basis for all international shipments.

  • We Cover All Fees: Ceremise takes full responsibility for all import duties, customs charges, and local sales taxes. You will not be required to pay any additional fees when receiving your package.

4. Order Tracking

  • As soon as your order leaves our fulfillment center, you will receive a shipping confirmation email containing a tracking number and a direct tracking link.

  • Please allow 24–48 hours for the logistics network to update initial tracking information.

  • You can track your shipment anytime via the tracking link provided or on our website.

5. Address Changes & Delivery Exceptions

  • Address Modification: If you need to update your delivery address, please contact our support team at support@ceremise.com within 12 hours of placing your order. Once an order has entered dispatch or has been shipped, address updates cannot be processed.

  • Incorrect / Incomplete Address: Ceremise is not liable for orders delivered incorrectly or lost due to inaccurate or incomplete address details provided during checkout.

6. Damaged or Missing Items

  • If your order arrives damaged or if items are missing, please contact us within 7 days of delivery at support@ceremise.com.

  • Please include your order number, clear photos of the damaged items, and the exterior packaging so our team can resolve the issue swiftly.

7. Contact Us

For any shipping-related questions or further assistance with your order, please reach out to us: